Interessant op het web
- Best Buy Stores Cater to Specific Customer Types, The Washington Post
- Putting personas under the microscope, Cooper
- And introduction to personas and how to create them, Step two designs
- Personas: Matching a Design tot the Users’ Goals, User Interface Engineering
- Diverse artikelen op usabilityweb
Must reads
- Boek (Amazon.com): The user is always right: A Practical Guide to Creating and Using Personas for the Web
- Boek (Amazon.com): The inmates are running the asylum, Alan Cooper
- Boek (Amazon.com): The Essential Persona Lifecycle: Your Guide to Building and Using Personas